Shipping Policy: 

Processing Time: 

Orders are typically processed within 1-2 business days from the time they are placed. During peak seasons or promotional events, processing times may be slightly longer. 

Shipping Methods:

We offer several shipping options to meet your needs. The available options will be displayed at checkout. Please note that the shipping time is in addition to the processing time. 

Domestic Shipping/ International Shipping: 

We currently offer shipping within the United States and Canada. Standard shipping typically takes 3-7 business days, while expedited options are available for faster delivery. 

Shipping Cost: 

Shipping costs are calculated at checkout based on the weight of your order and the shipping destination. The exact shipping cost will be displayed at checkout before you confirm your order. 

Order Tracking: 

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order’s journey to your doorstep. 

Return Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy. 

Returns Eligibility: 

  • To be eligible for a return, your item must be unused and in the same condition you received it. 

  • Returns must be initiated within 30 days of the delivery date. 

Return process: 

  1. Contact our customer service team at Info@elanhomeessentials.com to initiate the return process. 

  2. Please provide your order number, the reason for return, and any relevant photographs if the item is damaged. 

  3. Once your return is approved, we will provide you with a return shipping label. 

  4. Pack the item securely, attach the return label, and ship it back to us. 

Refund Process: 

  • Refunds will be processed once the returned items is received and inspected. 

  • If the return is approved, the refund will be credited to the original payment method within 5-7 business days. 

Exchanges: 

Unfortunately, we do not currently offer exchanges. If you need a different item, or size, please return the original item and place a new order. 

Damaged or Defective Items: 

If you receive a damaged product or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund. 

For any further assistance or inquires, please contact our customer service team at Info@elanhomessentials.com.